CS
Charmaine S
1 reviews | Active since Oct 2012
19 Mar 2015, 12:20
De*****ed. MTN deactivated my account
My account was deactivated without my request on 12 March 2015. Within an hour of my account being deactivated, ********** accessed my bank account and transferred money out. I reported this to MTN last week but I still do not have an explanation of why my account was deactivated. I've logged a ***** case with them and await their reponse REQ: ***
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MTN South Africa's replyOfficial
25 Mar 2015, 09:42Hello siwelac,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to dissatisfy you in any way.
We've checked on the request that was logged with our ***** Department and your case has been registered (Reference No : INCD-1***). This matter will now be directly investigated with our Forensics Team and Revenue Assurance Team.
You will be contacted directly on the provided contact number once the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to dissatisfy you in any way.
We've checked on the request that was logged with our ***** Department and your case has been registered (Reference No : INCD-1***). This matter will now be directly investigated with our Forensics Team and Revenue Assurance Team.
You will be contacted directly on the provided contact number once the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply25 Mar 2015, 09:42
Official
Hello siwelac,
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to dissatisfy you in any way.
We've checked on the request that was logged with our ***** Department and your case has been registered (Reference No : INCD-1***). This matter will now be directly investigated with our Forensics Team and Revenue Assurance Team.
You will be contacted directly on the provided contact number once the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the delayed response to your post. It was never our intention to dissatisfy you in any way.
We've checked on the request that was logged with our ***** Department and your case has been registered (Reference No : INCD-1***). This matter will now be directly investigated with our Forensics Team and Revenue Assurance Team.
You will be contacted directly on the provided contact number once the matter has been resolved.
Regards
Tim
MTN Complaints Management Team: REQ:***