SS
Siphesihle S
1 reviews | Active since Sept 2018
13 Sept 2018, 19:43
De*****ed by MTN
MTN decided to suspend my number due to me reversing debit orders. June 2018 I decide to enquire about the R590 they debited from my account since April, (I was due for an upgrade but I decided not to upgrade) to my suprise the consultant I spoke to (Snethemba Ntsele) who then told me I upgraded in April somewhere in gauteng, I told her that I don’t know anything about that then she told me so submit an avidavid and ID for her to log a call with the ***** department, I did as I was told and she advised it will take 21 working days for me to get feedback, it’s been more than 21 days since I logged the complaint and no feedback from MTN. I’ve been calling thier customer service department and all they told me was yes they usually tell customers that it takes 21 days but actually it takes longer than that so I must continue to pay the account I know nothing about until they finish thier invistigations ( so much inconvenience) which I told them that I will not pay. I’ve been with the network for many years it’s annoying that I had to be de*****ed like this. Thier consultants are even rude and unprofessional. I need my name to be cleared and be paid back the money I’ve been paying since April.
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Replies (3)
MTN South Africa's replyOfficial
14 Sept 2018, 14:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the term date was cancelled and reversed back to 2018-04-20.
The previous package MTN 200 Top Up you were billed for a device (promo fee) for the 24 months.
When the ***** upgrade was done the promo fee was never removed and it carried over with the upgrade, DSV delivery company confirmed that no device was delivered to you.
The account was billed for the promo fee from May 2018 to August 2018.
The promo fee is now removed.
The account balance was R1210.20
We have passed a credit for R1,471.72 this includes the RD fee for the unpaid debit orders returned 2x unpaid.
The credit reflect now on the account and account is now in credit with R -261.52
You have requested that we cancel the contract and remove the number to prepaid, I have notify you that any data, sms, airtime or minutes left on the sim card will be lost in 2-24 hours.
I have informed you that once the number is on prepaid base the cell number need to be used to make calls, if no calls is made in +-90 days the number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 Sept 2018, 14:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the term date was cancelled and reversed back to 2018-04-20.
The previous package MTN 200 Top Up you were billed for a device (promo fee) for the 24 months.
When the ***** upgrade was done the promo fee was never removed and it carried over with the upgrade, DSV delivery company confirmed that no device was delivered to you.
The account was billed for the promo fee from May 2018 to August 2018.
The promo fee is now removed.
The account balance was R1210.20
We have passed a credit for R1,471.72 this includes the RD fee for the unpaid debit orders returned 2x unpaid.
The credit reflect now on the account and account is now in credit with R -261.52
You have requested that we cancel the contract and remove the number to prepaid, I have notify you that any data, sms, airtime or minutes left on the sim card will be lost in 2-24 hours.
I have informed you that once the number is on prepaid base the cell number need to be used to make calls, if no calls is made in +-90 days the number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
14 Sept 2018, 14:39Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the term date was cancelled and reversed back to 2018-04-20.
The previous package MTN 200 Top Up you were billed for a device (promo fee) for the 24 months.
When the ***** upgrade was done the promo fee was never removed and it carried over with the upgrade, DSV delivery company confirmed that no device was delivered to you.
The account was billed for the promo fee from May 2018 to August 2018.
The promo fee is now removed.
The account balance was R1210.20
We have passed a credit for R1,471.72 this includes the RD fee for the unpaid debit orders returned 2x unpaid.
The credit reflect now on the account and account is now in credit with R -261.52
You have requested that we cancel the contract and remove the number to prepaid, I have notify you that any data, sms, airtime or minutes left on the sim card will be lost in 2-24 hours.
I have informed you that once the number is on prepaid base the cell number need to be used to make calls, if no calls is made in +-90 days the number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply14 Sept 2018, 14:39
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly note that the term date was cancelled and reversed back to 2018-04-20.
The previous package MTN 200 Top Up you were billed for a device (promo fee) for the 24 months.
When the ***** upgrade was done the promo fee was never removed and it carried over with the upgrade, DSV delivery company confirmed that no device was delivered to you.
The account was billed for the promo fee from May 2018 to August 2018.
The promo fee is now removed.
The account balance was R1210.20
We have passed a credit for R1,471.72 this includes the RD fee for the unpaid debit orders returned 2x unpaid.
The credit reflect now on the account and account is now in credit with R -261.52
You have requested that we cancel the contract and remove the number to prepaid, I have notify you that any data, sms, airtime or minutes left on the sim card will be lost in 2-24 hours.
I have informed you that once the number is on prepaid base the cell number need to be used to make calls, if no calls is made in +-90 days the number will be pulled back to the network and allocated to a different user.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
SS
Siphesihle S's updateReviewer Update
19 Sept 2018, 08:18Thank you very much Alice for your assistance.
SS
Siphesihle S's update19 Sept 2018, 08:18
Reviewer Update
Thank you very much Alice for your assistance.