1 reviews | Active since Jul 2017

05 Jul 2017, 14:40

De*****ed by MTN

<p>Contract upgraded and I had nothing to do with it. iPhone of R14000 was taken and now I'm asked to pay for it. I was only left with 4 months to pay my Experia V contract. Everytime I go to check the go ahead, their system is always offline. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jul 2017, 18:25
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly email us the certified copy of your ID and Affidavit specifying that you did not upgrade your contract with MTN to *** will then log a ********** with query with our ***** department for further investigations.

warm regards

mike

Best regards,