JB
Jaslyn B
1 reviews | Active since Dec 2017
17 Mar 2018, 13:39
Defective MTN Line.
Woke up Tuesday morning to a cellphone line that cannot make or receive calls or access the internet. I logged a call via the hello Peter platform and received a response from MTN saying it will be urgently escalated to the prepaid department. It's been 4 days and this matter still isn't resolved. I've done a similar swap thinking this would help with the problem, the internet works but I still can't make or receive all. I don't have an alternative line so I'm stuck without a phone. My number is ********** . I called MTN this morning from a store as I can't even call the 173 number but was told that the technical team doesn't work on weekends.
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MTN South Africa's replyOfficial
20 Mar 2018, 10:46Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent call back request has been sent to the Pre-paid Division to assist and advise on service ticket logged for service to be restored on the network, A call back will be done during the course of today to resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply20 Mar 2018, 10:46
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent call back request has been sent to the Pre-paid Division to assist and advise on service ticket logged for service to be restored on the network, A call back will be done during the course of today to resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,