FD
Faeeda D
1 reviews | Active since Feb 2016
25 Feb 2016, 12:13
Default Tablet
My fiance purchased me the Mtn Steppa tablet device as a gift for Valentines Day in 2015.I hardly utilise the device but only for pictures and video clips,or saving documents.I bearly had the device for 3 months and was left with it frozen for two weeks.We then returned it (took in 23rd June 2015)at the store purchased and the sales consultant said it will be sent away for repairs.After a waiting period I got it back (August 2015) but only to discover within the two months after return that the device was still doing that.I returned it in November and was told I would receive a new device.I got one in January 2016 which was a second-hand one.Had on no plastic cover, ink stain on the side and full of scratches on the back and I returned it(4th time taken back!!)I requested that Mtn exchange the device for another model eg.a cellphone and i was prepared to pay a difference if need be because I did not request a refund,and I was told Mtn said they going to lose out!!Until today I have not received any response whatsoever from the area manager nor head office of Mtn.I am at that point where I am liasing with the media to publish this rancid service from a well-established network
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MTN South Africa's replyOfficial
26 Feb 2016, 16:25Hello Faye17,
We are sorry for any inconvenience caused.
Kindly note that the device purchased cannot be changed for a completely different device/cell-phone.
We see that you have not provided us with the store details or to whom you've spoken to at the store in order for us to make contact with them. Kindly can we request that you send us the proof of purchase to fax number *** and mark it attention Tim.
We will then make contact with the store and regional manager in question.
Regards
Tim
MTN Complaitns Management Team: REQ:***
We are sorry for any inconvenience caused.
Kindly note that the device purchased cannot be changed for a completely different device/cell-phone.
We see that you have not provided us with the store details or to whom you've spoken to at the store in order for us to make contact with them. Kindly can we request that you send us the proof of purchase to fax number *** and mark it attention Tim.
We will then make contact with the store and regional manager in question.
Regards
Tim
MTN Complaitns Management Team: REQ:***
Best regards,
MTN South Africa's reply26 Feb 2016, 16:25
Official
Hello Faye17,
We are sorry for any inconvenience caused.
Kindly note that the device purchased cannot be changed for a completely different device/cell-phone.
We see that you have not provided us with the store details or to whom you've spoken to at the store in order for us to make contact with them. Kindly can we request that you send us the proof of purchase to fax number *** and mark it attention Tim.
We will then make contact with the store and regional manager in question.
Regards
Tim
MTN Complaitns Management Team: REQ:***
We are sorry for any inconvenience caused.
Kindly note that the device purchased cannot be changed for a completely different device/cell-phone.
We see that you have not provided us with the store details or to whom you've spoken to at the store in order for us to make contact with them. Kindly can we request that you send us the proof of purchase to fax number *** and mark it attention Tim.
We will then make contact with the store and regional manager in question.
Regards
Tim
MTN Complaitns Management Team: REQ:***
Best regards,