vN
veven N
1 reviews | Active since Dec 2015
30 Dec 2015, 20:50
Default added to ITC without proper notification
2 issues. 1.Few months back i have short paid my MTN account, thus leaving an Arrears for 2 months(my wrong doing). Without any phone call or correspondence from MTN i receive a message from the credit bureau stating that things have been changed on my credit record.A default was added without giving me the opportunity. As displayed on my credit record and NCA website \My RIGHT is to be told that a credit provider intends to report negative information on you to a credit bureau 20 working days before they do so
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MTN South Africa's replyOfficial
31 Dec 2015, 09:43Hello rusticv,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you've paid up the total arrears amount on the 21st & 30th of December 2015 and the account status has been updated. We can also confirm an escalation was done to the management team within our Legal Department to address your concerns pertaining to you being notified about the arrears and being handed over.
The account status has been changed and our Legal Department then notifies the attorney's to close off the matter and request that your file be closed as the matter has been resolved.
We can also confirm that numerous messages were sent to your number reminding you about overdue payments since February 2015 and on a number of ocassions the line was suspended.
We've also now included the complaint in the escalation that was done and requested that they contact you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you've paid up the total arrears amount on the 21st & 30th of December 2015 and the account status has been updated. We can also confirm an escalation was done to the management team within our Legal Department to address your concerns pertaining to you being notified about the arrears and being handed over.
The account status has been changed and our Legal Department then notifies the attorney's to close off the matter and request that your file be closed as the matter has been resolved.
We can also confirm that numerous messages were sent to your number reminding you about overdue payments since February 2015 and on a number of ocassions the line was suspended.
We've also now included the complaint in the escalation that was done and requested that they contact you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply31 Dec 2015, 09:43
Official
Hello rusticv,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you've paid up the total arrears amount on the 21st & 30th of December 2015 and the account status has been updated. We can also confirm an escalation was done to the management team within our Legal Department to address your concerns pertaining to you being notified about the arrears and being handed over.
The account status has been changed and our Legal Department then notifies the attorney's to close off the matter and request that your file be closed as the matter has been resolved.
We can also confirm that numerous messages were sent to your number reminding you about overdue payments since February 2015 and on a number of ocassions the line was suspended.
We've also now included the complaint in the escalation that was done and requested that they contact you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and we see that you've paid up the total arrears amount on the 21st & 30th of December 2015 and the account status has been updated. We can also confirm an escalation was done to the management team within our Legal Department to address your concerns pertaining to you being notified about the arrears and being handed over.
The account status has been changed and our Legal Department then notifies the attorney's to close off the matter and request that your file be closed as the matter has been resolved.
We can also confirm that numerous messages were sent to your number reminding you about overdue payments since February 2015 and on a number of ocassions the line was suspended.
We've also now included the complaint in the escalation that was done and requested that they contact you as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,