Deeply Disappointed – MTN’s Shameful Handling of a Serious ***** Case

I recently submitted a formal concern to MTN regarding a *****ulent account that was opened in my name, which led to unauthorized debit orders from my ABSA bank account. As a long-standing citizen and customer of South African institutions, I expected a company of MTN’s stature to handle this matter with urgency and integrity.

Unfortunately, the response I received was far from acceptable. After reporting the issue and logging a case with their ***** department, I was met with nothing but delays and empty promises. It took two weeks before the investigation was even acknowledged, and only then did I receive an email stating that the matter would be resolved within 21 days.

That deadline came and went — with zero feedback.

I have since tried multiple times to follow up and seek clarity, but my efforts have been completely ignored. This kind of treatment is not just unprofessional — it’s disgraceful. It shows a shocking lack of accountability and concern for customers who are victims of identity *****.

MTN’s handling of this situation is a complete embarrassment, not only to their brand but to the values we expect from reputable South African companies. Shame on you, MTN. You have proven to be unreliable and ************* in protecting customer data and resolving serious breaches.

To the public: stay vigilant. If this can happen to me with no resolution, it can happen to anyone.

Sincerely, JH Venter