Deeply disappointed

After 20 years retaining the same network and number, I am at wit's end.

I had to the go through the arduous task of changing primary banks December last year - in January, I requested my banking details changed. Admittedly, during this time I spent about 2 weeks on site unable to attend, but I filled in all the forms, got all the paperwork ready and submitted, requesting all outstanding money be debited in short order. This was never done and the debits continued to bounce fruitlessly from my old account.

Then, my phone was shut off, and I was told (near the end of the month with a pandemic looming and I'm travelling over an hour a day one way with my 6 year old) to pay the account manually as it had gone into 90 days. I could make payment because I couldn't receive my bank OTP and had to ask my retired mother to pay the requested amount on my behalf on monday night, the 23rd.

Since then, my phone is still suspended, and nobody has returned my emails, I am unable to call customer services to speak to consultant, the automated voice guides on 136 just lead in circles and I will be required to work from home with my phone as primary point of contact.

Can anyone please just get back to me? I have the entire mail trail and references available on request should anyone decide to follow up.