Deeply disappointed

Deeply disappointed with MTN service lately. I am a customer for almost 10 years now. I was at MTN store in Diamond Pavillion Mall Northern Cape Kimberley. I went on the 5th October for an upgrade on the Samsung A32 with the Samsung Active watch 2. The watch was not in stock and they placed an order for me telling it will take about 7 days. The next week I had to keep phoning every time to ask of the stock have arrived. No one would phone back to give feedback. I phoned nearly 4 times and every time they say to phone the next day. On monday 18th October I phoned again and they told me that the active watch 2 is discontinued!!! I mean I placed an order two weeks before and now I have to phone again without them giving me feedback knowing that I am waiting for the watch. They told me they are expecting the active watch 4 to arrive and they will let me know. On Wednesday 20 October I phone again and guess what, they have received the stock but no one gave a damn to phone me to tell me that!! Now they are saying that the active watch 4 is not coming with the Samsung A32. Thank you for wasting two and a half weeks of my time and excitement. I was just saying the other day that I never had any problems with MTN and now completely changed my mind.