DEDUCTS MONEY. NO CUSTOMER SERVICE.

I have insured a phone through MTN March 2018- BIGGEST MISTAKE. About November 2019 I upgraded and informed the sales rep that I no longer require insurance, did all that was supposed to be done. Right. Since then, MTN deducted R228-00 from my account, we have queried our invoices each and every month - no response. Please calculate how much money you have taken since then? Shocking. I have ultimately moved from service provider.