KN
KEHILWE N

1 reviews | Active since Aug 2010

02 Jul 2018, 09:01

Deductions beyond your 24 months contracts are *******

Mtn has 24 months cellphone contracts. After 24 months they continue to deduct the same amount. Is that legal. On what grounds do you continue deducting beyond the 24 months.

This is how this bug companies bully us into making.

Are your systems not suppose to cancel the contract at the end of the 24 months as initial agreed on. Continuity of these debit orders are *******. This has nothing to do with upgrading your phone at a later stage. Only once we are ready for an upgrade then other arrangements are made for new debit arrangements.

We even app**** for that upgrade and we are still awaiting your response. What will happen to the Fitness watch that comes with the phone as the promotion was valid until the 30th June. And we app**** before then

0
Replies (2)
MTN South Africa
MTN South Africa's reply03 Jul 2018, 09:57
Official

Yello KEHILWE,

Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.

We are sorry to have disappointed you with our service and we can assure you that it is not our intention to dissatisfy our customers…

Kindly check your email inbox as we have sent you a message with regards to your review?

Please note our teams are working on improving the service delivery going forward.

Kind regards,

Caylin Julius
MTN Complaints Management Team

KN
KEHILWE N's update26 Jul 2018, 16:01
Reviewer Update
Good day MTN I am still awaiting your response to this matter. I am some how sure that if my payments were behind my service would have been suspended. This is what I call bullying by companies like you.