sK
simone K
1 reviews | Active since Sept 2012
28 Jan 2016, 10:50
Deduction with no Authorisation
Overpayment deducted and not authorised by me...Tried calling but on the phone for 30 minutes with no response.
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Replies (1)
MTN South Africa's replyOfficial
04 Aug 2016, 13:46Good Day Simone,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
According to our records you have been credited with the amount incorrectly charged.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Aug 2016, 13:46
Official
Good Day Simone,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
According to our records you have been credited with the amount incorrectly charged.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,