1 reviews | Active since Oct 2015
Deduction of airtime instead of data bundle
At around 12pm I purchased R30 airtime and I still had data, at 6:48pm I received a message saying that I am depleting data at out of bundle rates. I checked my balance which stated that I had 42.01 megabytes of data left and no airtime.<br> <br> I called 173 at 6:53pm and was informed to call back in an hour, during this time I used up the data I had left and only purchased another 1gig of data at around 7:23pm. I called 173 again at 7:58pm and according to the system I had no data bundle when I loaded the airtime which is why it used my airtime. <br> <br> I asked the consultant to tell me exactly when my data bundle finished because I was using WhatsApp during the morning before I even loaded the airtime and somehow after the airtime was depleted I could stay connected to the internet, go onto Facebook, scroll through images and even download images.<br> <br> When I asked how is that possible if I didn't have a data bundle I was told it reflects on the system that I only loaded data at 7:23pm. <br> <br> How doesn't my data bundle show and how can the system not explain how I was connected to the internet?<br> Mtn is taking me for a ride because it is not the first time this has happened.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
