nM
natasha M
1 reviews | Active since Oct 2015
27 Oct 2015, 19:46
Deduction of airtime
Dear MTN,my airtime has been deducted a couple of times and your call centre isn't helping either. Why is it that airtime is deducted instead of data when browsing the net or through social media??? Please stop it before you lose customers!!! Where do you expect me to get money to buy airtime when your deducting it? Stop it.
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Replies (1)
MTN South Africa's replyOfficial
29 Oct 2015, 13:15Hello DeLuks,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply29 Oct 2015, 13:15
Official
Hello DeLuks,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***