1 reviews | Active since Aug 2013
Deduction after cancellation
<p>Ive cancelled my contract before i had to upgrade and 3 months later MTN still deducts money from my account.Ive phoned all customer numbers and keep on holding on the line for over 10 nminutes without anyone answering the phone,its costing mooney to hold on,but who gives a **** in any case right </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, account number C***.
The debit order has been cancelled. The account balance is R 574.77 the sim card reflected used until 3-10-2016. As per our online discussion the MTN account has been cancelled. The cell number has been converted to prepaid.The account balance R574.77 will be credited and a refund of R367.96 for 2 months subscription will be passed to your bank account. Once the credit reflect the refund will be requested. This can take up to 5 working days.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online, account number C***.
The debit order has been cancelled. The account balance is R 574.77 the sim card reflected used until 3-10-2016. As per our online discussion the MTN account has been cancelled. The cell number has been converted to prepaid.The account balance R574.77 will be credited and a refund of R367.96 for 2 months subscription will be passed to your bank account. Once the credit reflect the refund will be requested. This can take up to 5 working days.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you Alice youre a true star
Thank you Alice youre a true star