GW
Gail W
1 reviews | Active since Oct 2016
02 Nov 2018, 15:07
Deducting R100. 22 for contract that's ended
I have sent numerous emails to the retentions department to convert my contract to prepaid. I even got a confirmation email stating it was successful. However since July 2018 they started deducting R100. 22 again. The number does not even work as prepaid. Sending them mail to rectify this is to no avail. My account number is ********** 01. How am I going to get the 5 months money they have *******ly taken from my account back from them?
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Gail W's updateReviewer Update
07 Nov 2018, 15:15Please note that I was called today and was given the run around. I was transferred to 2 different departments and neither knew what they were doing. The fact is my number was converted to prepaid last year October. Since July 2018 you started deducting R100. 22 every month. I want this sorted immediately. That is 5 months which you *******ly deducted money for a number which by the way no longer works. All I want is that the 5 months deductions be refunded to me. How can MTN after my account being made prepaid just start deductions in July again. This is unacceptable.
I trust that I will be refunded ASAP
GW
Gail W's update07 Nov 2018, 15:15
Reviewer Update
Please note that I was called today and was given the run around. I was transferred to 2 different departments and neither knew what they were doing. The fact is my number was converted to prepaid last year October. Since July 2018 you started deducting R100. 22 every month. I want this sorted immediately. That is 5 months which you *******ly deducted money for a number which by the way no longer works. All I want is that the 5 months deductions be refunded to me. How can MTN after my account being made prepaid just start deductions in July again. This is unacceptable.
I trust that I will be refunded ASAP