Deducting content charges and can't tell me why

<p>Last month I noticed on my MTN account that they had deducted R54.25 content charges. I checked my previous months bill and had been deducted R43.75 in the previous month as well. I did not subscribe to any services, but know that some ********** ad services manage to make deductions even though you haven't subscribed. I therefore contacted MTN (Caylin - Webchat) and she told me that the deductions were from Smiggle. She promised to stop any further deductions and gave me Smiggle's number. Smiggle denied it was them, and after much back and forth we established it definitely wasn't them. Caylin apologised that she was not able to tell me who the contect charges were for but was going to log a query with billing to find out, and assured me no further charges would be made, and that I would received a goodwill refund. This month, I again have a content charge of R52.50 and no refund. I couldn't get through on webchat so sent an email with all my information, they rep**** asking for my cellphone number even though they had it. I repied but heard nothing further. I phoned the call centre and spoke to Clinton who couldn't help me but promised to put me through to billing then cut the call. I phoned again and spoke to someone else who gave me the number to phone billing. Phoned again and it went straight back to call centre, spoke to Veli who just put me on hold for over 10 minutes. I am extremely irate as no-one can tell me why MTN is deducting money from me, nor who gave them authority to. My contract is with MTN and no one else, I did not give them permission to deduct these charges and want them refunded immediately with a GUARANTEE of no further charges.</p>