DC
Dana C
1 reviews | Active since May 2016
02 Aug 2018, 15:13
Deducting Airtime
Please get a consultant to call me back urgently
Helpful (0)
Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
05 Aug 2018, 20:01Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with your alternative number in order for us to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply05 Aug 2018, 20:01
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with your alternative number in order for us to contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
DC
Dana C's updateReviewer Update
06 Aug 2018, 09:52*** Please call me at 1PM today, this is urgent. I sent the below email to your mailbox.
Good day,
Thank you for changing my address.
I tried sending this email to you guys earlier in the week but I received an error saying that your mailbox was full.
Please help me with the below.
=
Wed 1 Aug, 10:20 (2 days ago)
Why is MTN deducting my airtime?
I received SMS's yesterday to enter a competition for free and I did.
Thereafter I opted out because I was receiving SMS's every few minutes.
Please refer to the attached screen shot of my OPT out and refund my airtime urgently.
I also want a statement confirming the airtime that was deducted. I want the exact amount to be refunded to me.
This request is very simple so please do not complicate it. It's a few rands of airtime that was taken incorrectly probably about R7.00 or R8.00.
Please OPT me out again.
Please check the mailbox for the screenshot I sent.
DC
Dana C's update06 Aug 2018, 09:52
Reviewer Update
*** Please call me at 1PM today, this is urgent. I sent the below email to your mailbox.
Good day,
Thank you for changing my address.
I tried sending this email to you guys earlier in the week but I received an error saying that your mailbox was full.
Please help me with the below.
=
Wed 1 Aug, 10:20 (2 days ago)
Why is MTN deducting my airtime?
I received SMS's yesterday to enter a competition for free and I did.
Thereafter I opted out because I was receiving SMS's every few minutes.
Please refer to the attached screen shot of my OPT out and refund my airtime urgently.
I also want a statement confirming the airtime that was deducted. I want the exact amount to be refunded to me.
This request is very simple so please do not complicate it. It's a few rands of airtime that was taken incorrectly probably about R7.00 or R8.00.
Please OPT me out again.
Please check the mailbox for the screenshot I sent.
DC
Dana C's updateReviewer Update
07 Aug 2018, 10:38I still await a call back
DC
Dana C's update07 Aug 2018, 10:38
Reviewer Update
I still await a call back
DC
Dana C's updateReviewer Update
14 Aug 2018, 07:53I still await a call back. I can't believe this!
DC
Dana C's update14 Aug 2018, 07:53
Reviewer Update
I still await a call back. I can't believe this!
DC
Dana C's updateReviewer Update
16 Aug 2018, 08:25Talk about pathetic service. I have still not been assisted. I sent numerous emails to your contact center! I've been requesting a call since the 5th of August. This is pathetic!!
DC
Dana C's update16 Aug 2018, 08:25
Reviewer Update
Talk about pathetic service. I have still not been assisted. I sent numerous emails to your contact center! I've been requesting a call since the 5th of August. This is pathetic!!
DC
Dana C's updateReviewer Update
21 Aug 2018, 12:16MTN sucks!!!!!!!
DC
Dana C's update21 Aug 2018, 12:16
Reviewer Update
MTN sucks!!!!!!!