1 reviews | Active since Apr 2015
Deducted over R3000 for the past 2 months.
For the past two months end june and now July MTN deducted a total of over R6000 from my bank account. I don't have any other contracts with them except my topup 100 account. The fixed premium is R140. I am now in bad credit with my bank because of this. I was busy to apply for a vehicle loan at my bank and now MTN have ruined my credit record.<br> They don't have any permission to deduct such amounts from my account. <br> Last month I tried to call them regarding this. After about 2:00 waiting for someone to answer me the person on the other side tell me that they are busy to strike and that they will not attend to my case. They are rude and arrogant. I want them to rectify this matter with my bank and pay back my losses immediately.
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that both lines on your account (A***) were upgraded in June 2015 to open packages, not top up packages, and this is why the invoices show higher charges. If these packages are incorrect, please approach the store at which you did the upgrade to have this rectified.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
Kindly note that both lines on your account (A***) were upgraded in June 2015 to open packages, not top up packages, and this is why the invoices show higher charges. If these packages are incorrect, please approach the store at which you did the upgrade to have this rectified.
Regards
Mary
REQ:***