JM
Johannes M
1 reviews | Active since Sept 2009
02 Jun 2015, 07:06
Deducted more than the agreed cab
I put a limit of R0.00 on my account for both data and invoice. The contract I signed suppose to be R899 excluding insurance. The billing problems started 3 months back when I received the statement stating that I owe about R4200. I phoned them to get clarity and was told they are looking into it and they will send me itemized billing, till to date. What they did was to deduct about R2300 instead of the R4200 they billed. Now for last I was billed R1538, but a debit of R4760 went against my account. I am taking them to the ombudsman, period...
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MTN South Africa's replyOfficial
15 Jun 2015, 10:40Hello joeza,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the limit was activated on the 24-04-2015 and the invoice for April closed on the 20-04-2015.
A billing query was logged for the May invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the limit was activated on the 24-04-2015 and the invoice for April closed on the 20-04-2015.
A billing query was logged for the May invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply15 Jun 2015, 10:40
Official
Hello joeza,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the limit was activated on the 24-04-2015 and the invoice for April closed on the 20-04-2015.
A billing query was logged for the May invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the limit was activated on the 24-04-2015 and the invoice for April closed on the 20-04-2015.
A billing query was logged for the May invoice. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***