1 reviews | Active since Apr 2017
Deducted money for no handset, and not refunding me
<p>In 2016 MTN continued billing me after my contract expired for a hendset I did not receive.</p> <p> </p> <p>After a lot of waiting and explaining and paper work, the billing eventually stopped, but now they owe me that money.</p> <p> </p> <p>Why can they not complete the process and pay me back my money without me going through the whole circle of requesting, paperwork and...and...and... again?</p> <p> </p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the your ID no or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly provide us with the your ID no or account number in order for us to be in a position to investigate and resolve your problem accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Hi Mike
My ID number is ********** 027087.
The phone number in question is ********** 187.
The account number is A **********
Background:
This contract came to an end after the normal 2year period but when I wanted to cancel it, I was told that I can not because it was renewed.
I definitely did not renew it and also submitted an affidavit stating it.
MTN still deducted the "new premium" From my account for more than a year.
Eventually the deductions stopped, but MTN has made no effort what so ever to refund me.
Regards
Hendrik Oosthuizen
Hi Mike
My ID number is ********** 027087.
The phone number in question is ********** 187.
The account number is A **********
Background:
This contract came to an end after the normal 2year period but when I wanted to cancel it, I was told that I can not because it was renewed.
I definitely did not renew it and also submitted an affidavit stating it.
MTN still deducted the "new premium" From my account for more than a year.
Eventually the deductions stopped, but MTN has made no effort what so ever to refund me.
Regards
Hendrik Oosthuizen
So as usual, no feedback, no response nothing from this useless company.
Fast to take your money. Most probably will tell me that they are in the process of solving this. The same excuse I am getting for months now (more than a year)
Listen to good advice. Never ever deal with MSN.
So as usual, no feedback, no response nothing from this useless company.
Fast to take your money. Most probably will tell me that they are in the process of solving this. The same excuse I am getting for months now (more than a year)
Listen to good advice. Never ever deal with MSN.
So as usual, no feedback, no response nothing from this useless company.
Fast to take your money. Most probably will tell me that they are in the process of solving this. The same excuse I am getting for months now (more than a year)
Listen to good advice. Never ever deal with MTN.
So as usual, no feedback, no response nothing from this useless company.
Fast to take your money. Most probably will tell me that they are in the process of solving this. The same excuse I am getting for months now (more than a year)
Listen to good advice. Never ever deal with MTN.
While MTN is owing me money, they have the odasity to send me a monthly bill. (Wich I pay every month)
My contract has expired in April 2016. For no given reason, my contract expiry date was extended until 2019 and a contract fee of R389.01 per month. When I asked them why, they had all sorts of excuses and I had to proof that it was not my fault. I then had to submit an affidavid stating that it was not me that requested an upgrade. A ***** case was opended by MTN, and all the documentation was submitted to their head office through the Westgate branch by a lady called Samantha.
On the 27th of July 2016, Samantha from MTN Keywest phoned me again, saying that she wants to get this matter solved and that I need to send her a copy of my ID (AGAIN) as well as signing a Cancellation Request Form. This was all done and returned to her on the same day
This matter continuead for months. Samantha will sometimes phone me and saying that the matter was almost resolved. Up till today, I am still trying to get some response from MTN.
I eventually logged a complain on Hello Peter on the 6th of April 2017. A person by the name of mike responded and requested more detail with the words "
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards"
Well MTN you have done nothing except DISPLEASING me!!!
This matter is still pending, and by the looks of it MTN is not capable of resolving this.
While MTN is owing me money, they have the odasity to send me a monthly bill. (Wich I pay every month)
My contract has expired in April 2016. For no given reason, my contract expiry date was extended until 2019 and a contract fee of R389.01 per month. When I asked them why, they had all sorts of excuses and I had to proof that it was not my fault. I then had to submit an affidavid stating that it was not me that requested an upgrade. A ***** case was opended by MTN, and all the documentation was submitted to their head office through the Westgate branch by a lady called Samantha.
On the 27th of July 2016, Samantha from MTN Keywest phoned me again, saying that she wants to get this matter solved and that I need to send her a copy of my ID (AGAIN) as well as signing a Cancellation Request Form. This was all done and returned to her on the same day
This matter continuead for months. Samantha will sometimes phone me and saying that the matter was almost resolved. Up till today, I am still trying to get some response from MTN.
I eventually logged a complain on Hello Peter on the 6th of April 2017. A person by the name of mike responded and requested more detail with the words "
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards"
Well MTN you have done nothing except DISPLEASING me!!!
This matter is still pending, and by the looks of it MTN is not capable of resolving this.