1 reviews | Active since Sept 2013
DEDUCT FUNDS BUT DON'T LOAD DATA
<p>On 10 May I went to the MTN shop in the Sanlam Building in Bellville and requested that they load 20 mb (R12) of data on my mother's phone.</p> <p> </p> <p>The lady did the transaction and promised that it would show within 2 hours.</p> <p>My mom contacted me yesterday (a day later) informing me that MTN deducted the R12 from her funds and still NO data is available.</p> <p> </p> <p>it is now 2 days later and NO data has been loaded.</p> <p> </p> <p>Could you please let me know why the data is NOT loaded yet?</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle was loaded on 2016-05-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the data bundle was loaded on 2016-05-13.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***