Declined for no reason

On the 20th October 2015 i went to take out a new contract with the Sandton City Branch, i have been on prepaid since 2012 i spent 2 hours filling out the forms and supp**** all necessary information, i was told to come back and that i would receive an sms telling me if i qualified or not. after not receiving anything i went back today the 21st to find out, while there i was told that i have been declined due to various reasons, 1 being that i had not paid an account and that i was handed over to their legal department i asked for a number to call and was give the head office number i spent 20 minutes awaiting them to pick up the phone and was then told i need to contact their legal department but they couldn't give me a number or transfer me and i would need to dial 808 i follow the prompts all which did not work, as the call center agents could not connect me either, i am now unable to clear my name and rectify this situation