1 reviews | Active since Aug 2015
Declined for bogus reason.
My name is Frans Smith and I have been struggling with mtn to get an additional contract for a long while now the first time was the 17/12/2013 where I recieved an email saying my mtn application has been approved please wait for a call from the dealer. I went instore and they said stock availability is low I have to wait then they said I need to resubmit my I'd because they suspect ***** on my account. Now for a month I'm trying for an additional contract from 25/05/2015 and now I get declined due to *****...I have spoken to numerous agents and everyone tells me they cant find anything wrong with my acc. and will get back to me, I'm still waiting! I need to speak to someone that knows how to get this sorted out and also know how to pick up a phone and call me back! I am not calling in again either someone helps me or they just lost a customer.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i have escalated this Query to the relevant department for further investigation. And the feedback i received is :
Client app**** at numerous outlets, this would be the reason why and when new additional application is captured, documents need to be sent along.
Kindly Visit the Nearest Mtn Store and Resubmit the Application, And also kindly note that we ask one of our Sales consultant from MTN Direct to Contact you.
We would like to assure you that we are actively working to improve our service levels.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that i have escalated this Query to the relevant department for further investigation. And the feedback i received is :
Client app**** at numerous outlets, this would be the reason why and when new additional application is captured, documents need to be sent along.
Kindly Visit the Nearest Mtn Store and Resubmit the Application, And also kindly note that we ask one of our Sales consultant from MTN Direct to Contact you.
We would like to assure you that we are actively working to improve our service levels.
We sincerely apologise for any inconvenience you may have experienced with our service.
Warm Regards
Thabisa
REQ:***
Best regards,