1 reviews | Active since Feb 2015
DECLINED CONTRACT SMS RECEIVED, NO EXPLANATION
To whom it may concern<br> I have app**** for MTN contract, and been declined. I have no debt, which counts against me. I have proof of rent I paid for past 3 years, never any late payments. The consumer are forced to take out credit cards and store accounts, just to be approved for a simple cell contract. We are forced to go into debt, and pay ridiculous fees, interest rates, and even start up charges, so service providers can line their pockets. Without it, we the consumer are penalised. It is sickening!! Its so easy to get a store account and even credit card. I don't even have to make the call, the sales call centres harass me non-stop. So many people with store accounts and other debts cannot pay, whilst people with clean records cannot even get a simple contract. Furthermore, MTN did not have the decency to contact me personally, just an automated text message received. I have tried to find contact details on MTN's website to enquire about this. No number available for this kind of enquiry. Its a sick, money chasing, greedy environment, where you are penalised for managing your money properly, and forced into debt. The system is sick, and creditors abuse it for their own gain.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention, we will check with our credit vetting department why your application was declined.
Regards.
Kagiso
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention, we will check with our credit vetting department why your application was declined.
Regards.
Kagiso
REQ:***
