Declined contract

I tried to take out a contract at the MIN store in Centurion 5 days ago. I supp**** them with all the necessary documentation. I was told that I will receive an sms within 24 hours to let me know the status of my application. I waited 2 days and phoned them. The sales representative told me that I will hear by the close of business. Nothing. 2 days later I phone again. They cannot seem to find my application. So I proceeded to drive to the store. They told me that the matter has been escalated and that I will hear from them in the next hour or so. The sales representative then phones me an hour later and said that the contract had been declined. The reason: system error??

My income is more than sufficient and I have a near perfect credit rating so I cannot understand why MTN would not approve the contract. I have previously been with MTN for 14 years on contract and then with Vodacom for 2 years. It really baffles me why I was declined. So much for new business! What is actually more frustrating is that this whole process took over 5 days!

Very disappointed. Will be going over to Cell C now.