Declined by Mtn

On 18/12/2015 I went to MTN to transfer my contract from my husband's name to mine. My application was declined. I got a credit report from Trans Union. It was submitted and my application was accepted-my credit rating was excellent on the report.<br> A week ago I want to add another number to my contract-which I was told I can do anytime now. Once again my application was declined. I personally handed my Trans Union report to MTN in East Rand Mall.<br> They said it would take 24 hours for a result. I gave the report in on Wednesday, 2 March 2016 - I am still waiting for an answer. <br> MTN is at fault-if everything was done correctly in December, I wouldn't have this problem now.<br> Yesterday I phoned (I also phoned on Friday & Saturday) and the guy who told me he would phone me back on Saturday, was off. The guy that helped me, said he will definitely have an answer by this morning - no need to say I heard nothing back yet.<br> I am really desperate for an answer.<br> MTN already received 2 payments deducted from my account, but I am declined on their system?