BH
Burton H
1 reviews | Active since Nov 2013
11 Dec 2015, 10:00
Declined application without valid reason
I recently visited this MTN branch to apply for 2 contracts and was declined with no valid reason as they state I am high risk. How can I be high risk with out any defaults and all of my accounts are up to date with reasonable amount of disposable money after all of my expenditures. I am highly disappointed in MTN and would much rather go to Vodacom instead. Thanks for nothing!!!!
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MTN South Africa's replyOfficial
13 Dec 2015, 17:02Hello The B Man,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Dec 2015, 17:02
Official
Hello The B Man,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Best regards,