LM
Lizelle M
1 reviews | Active since Jan 2010
02 Jun 2015, 12:49
Decline contract but still debit account!
I am massivly irritated and frustrated. My husband tried to apply for a contract at MTN but for some reason he got declined. Strange cause all the other service providers approved him! So we left the store not worring about it. The application was done in his name but two or three weeks later debit orders for MTN went off my account but I have no business with them so I got the bank to return the debit order. A month later they took another debit order. <br> <br> So I tried calling them 6 times and all in all I probably held the line for 40 min and no one answered. <br> <br> I want someone to get in contact with me to rectify this situation. It is rediculous!!!
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Replies (1)
MTN South Africa's replyOfficial
05 Jun 2015, 09:22Hello Emdi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply05 Jun 2015, 09:22
Official
Hello Emdi,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***