1 reviews | Active since Mar 2012
decline contract
<p>Good day,</p> <p> </p> <p>Can somone please assist regarding why my application is being rejected by MTN for a addictional contract, I do not have any outstanding accounts, have never been black listed and I even checked with credit bureau, all my accounts are in order and my salary is definately more than my expenses. At the Nortern Cape mall MTN, They said i should call 808, but 808 says the shop should have told me they reasons, the only thins they said at the shop is that i do not have any credit, dont know what they mean.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,