TH
TAHSEEN H

1 reviews | Active since Jul 2012

08 Feb 2017, 17:06

Decline 4 years later due to Past ********** Application

<p>In 2013 a contract was **********ly opened against my name, after long disputes with MTN I was issued with a letter of apology for the inconvenience caused by MTN where MTN also declared that the letter was issued without predudice implying that no future business with me would be affected negatively.</p> <p>I recently decided to try out MTN as a service provider and applyed for a contract. Apart from the lead times for a response back taking forever, my application also resulted in a decline due to there being an outstanding balance on my account which was **********ly opened back in 2013 without my knowledge!</p> <p>I then asked for an avenue to dispute this as I believed this matter was resolved back in 2013 already and still have not received feedback to this day.</p> <p> </p> <p>I am extremely disappointed with MTN's customer service which is why I have taken to this forum.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Feb 2017, 10:44
Official

Good day Tahseen,

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please send us a private message with your i.d number in order for us to check on our side.

Regards.

MTN SA.