Deceived by MTN for MTN to make money.

On 29 December 2022 I bought a MTN locked mobile phone Redmi9A. I was told that the device network will be unlocked after I used it for a year. I called MTN on the 29 of November 2023 and I was given a ref number. I was also told that the device will be opened within 7 days. I called back after the 7 days because the device was not opened. I put a different Network on my sim 1 slot and it would not accept it. On my second call to MTN I was told the waiting period is not 7 days it is 21 days and that 21 days will be counted from the 29 November 2023 when I made my first call requesting my device to be network unlocked.

Waited the whole 21 days counting from 29 November 2023 and I was told another story. The agent said that she will request a supervisor to call back but no supervisor called back within the 24 hours was promised.

Called again and I was told to go to the streams I did go to the store and the store said they do not have the system to unlock the network i will have to call MTN customer services. I had to do it again.

I kept calling the MTN customer services and I was given empty promises that a supervisor will call me back which the supervisor did not. In many occasions the MTN customer service kept telling me to go to the store and I told them that the store won't assist they said I must call MTN Customer Services.

Until today 16 February 2024 MTN is refusing to open the network. My phone is still MTN network locked. I have been told to go to the MTN store which that will require me to travel from where I live to and fro wasting money I don't have running around for my phone to unlock the network.

I feel drained and helpless. They really did their best to lie to me as a consumer about the device to be unlocked.

I despise lies and deceit. Which I feel that this is what MTN did to me.

My question is how many other individuals fall victim to such deceiving information MTN give to people with the intention to make money.

The call center could not help and the store could not help to resolve this issue.

I give up. My only other option is to go out there and try to raise cash to buy another device that is open to all networks.

Wasted my hard earned money because I was **** to.