1 reviews | Active since Sept 2018
I visited an mtn shop at the workshop yesterday to purchase the Sony Xperia l2 on contract the deal comes with a free speaker.tThe consultant asked me to give him the speaker once I got it I rep**** that I cannot as I will need it. I signed all the documents and merely waited for approval the following day. I went back as I had received a text message that it has been approved. The entire process was done I received my phone but I did not receive the speaker I enquired about it but the consultant changed his story and said it is not the same phone that goes with a speaker, then he said no it's the last months deal I asked him to check he went at the back for a few min and came back saying he's manager confirmed it on a call that I did not even see happening. He then told me to return the next day. Consultant name : nhlanhla mthembu from the mtn shop at the workshop in Durban. I am forced to cancel my new contract with mtn because of this ********* incident with the consultant.
Goodday Asiyaty
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
Goodday Asiyaty
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Warm Regards
Roanne Juggannadh
Complaints Management team
Best regards,
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