********* Mondo Mobile and MTN

This is the first time I have ever complianed about bad service on any time of media platform.

Be very very wary of anyone contacting you and offering upgrades on your cell contract.

1. Received a call informing me that they are phoning from mtn to offer me upgrades on my current contract number. I later found out that it was in fact not Mtn themselves that phoned me but a company called Mondo mobile. Thay are an acredited dealer of mtn but they are in fact not Mtn itself. This is a gross mis-representation and had I knew the true identity of the company I would most definately not enter into any sort of contract or upgrade.

2. Thinking I was speaking to Mtn I was open to increasing my current cell package or upgrading my current cell contract. They offered data and minutes on a package that seemed reasonable to me and I agreed to to upgrade.

I told the person on the phone that I want my data and minutes together as a package. I just wanted to increase my data and minutes on my current number. Calls are recorded so I challenge and encourage Mondo mobile to track my phone call and confirm this!!!!

Week later i reveived a sim with the minutes. Went through the whole long process of doing a sim swop etc etc. After the sim swop I had minutes but no data.... Hence began a series of over 20 phone calls totalling over 120 minutes of my airtime.!!..it was during these phone calls that I realised I was dealing not only with Mtn as I assumed but with a third party Mondo mobile.

I also realised that the person I initually spoke to on the phone did do the upgrades on the data and minutes, but it was done on 2 different sim cards...one with data on and one with minutes. This is against my explicite wishes to have it together as a package upgrade on my current phone.

3. Ultimately I ended up with a phone with some minutes on but no further data. To add to the problem i can still to this moment not load any data on my phone. I phoned Mtn they refreshed and reset the sim numerous times without success. So at the moment my minutes are finished and I have no further data and I am unable to upload anyting. Basically I am stuck without a working phone because i cannot do anything without data or minutes.

4. So after I realised this mess. I tried to cancel the two different upgrades (one for data and one for minutes). Phoned mtn they refer me to Mondo mobile, when I get to Mondo mobile they state that they cannot do anything and refer me back to Mtn. So I end up going back and forth without success. I reveived a reference number some time ago ********** 78 from Mtn, but nothing has been done. I went in to a Mtn store and tried to cancel it, they lodged a enquiry but thats it.

5. Obviously I am paying for the nonsens they did as the money is deducted from my account on a regular basis and the cost for the numurous hours on the phone for which I had to pay. So financially I am losing out due to their mistake. Together with that I have the frustration of dealing with Mtn and Mondo mobile.

If you are reading this please never ever do any upgrades or accept any contracts telephonically. Rather go to a store talk to someone and do it hands on.

Mondu mobile and Mtn you are *******! Once again I encourage you to check my records and all the call recordings you have on my number to check the validity of all the facts in my writing!!!! Please do it!

I have received no support from Mtn or Mondo mobile! I feel they dumped these packages on me for thier own financial benefit.

Yours truly Erik