LN
Louis N
1 reviews | Active since Mar 2019
12 Mar 2019, 12:30
DECEIT at MTN
In November 2018 I got an S8 on contract. With this contract was a Samsung TV. On the day of receiving the phone I was told in front of witnesses that Samsung will get hold of me. That's where the service stop and the lying and deceit starts. We have been trying to hold of the store manager Springs Mall MTN Chantelle Berrington from the start to find out what happened. She never once got hold of us. We were told a lot of stories but she never came back to us. MTN you can keep the TV but you have lost my business and that of all the people I will tell.
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Replies (2)
MTN South Africa's replyOfficial
13 Mar 2019, 10:44Good day Louis
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply13 Mar 2019, 10:44
Official
Good day Louis
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Therefore, rest assured that we have launched an enquiry and appreciate your patience while the investigation is underway.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
13 Mar 2019, 12:37Good day Louis
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative.
You may contact them using these email addresses : *** and ***
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative.
You may contact them using these email addresses : *** and ***
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply13 Mar 2019, 12:37
Official
Good day Louis
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative.
You may contact them using these email addresses : *** and ***
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the offer is a Samsung initiative.
You may contact them using these email addresses : *** and ***
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,