1 reviews | Active since Jun 2012
Debt with no justification....
I am officially sick of Mtn's pathetic service.....<br> I was debted R1600.00 in June 2015, as this amount is 10 times more than I usually pay a month I contacted Mtns billing department / customer service which was an absolute nightmare after around 5 dropped calls three agents who had not Idea what they are talking about I got diverted to the sandton city branch who where to rude and absolutely useless.<br> <br> I eventually found out from a friend that I had to contact the service center on rivonia road which I visited 3 weeks back... Long story short I still have no URL as they call it or in non technical terms printout of my data usage...<br> <br> I am sure if that debt bounced I would have all the debt collectors hunting me down trying to blacklist me, but when I have an issue not one F is given.<br> <br> I am over this and want it sorted out so I can move on with my life.....<br>
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done on the 14/08/2015 and isstill in progress when checked.
A urgent request will be sent on Monday to retrieve information and will be forward to the below mail address.
mail:***
Please be advised that if no response is given ,kindly populate and send a mail to the below address to rectify your request and urgent respone to be given.
mail: ***
Kind Regards
Kevin Steeneveld.
Best regards,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
An escalation was done on the 14/08/2015 and isstill in progress when checked.
A urgent request will be sent on Monday to retrieve information and will be forward to the below mail address.
mail:***
Please be advised that if no response is given ,kindly populate and send a mail to the below address to rectify your request and urgent respone to be given.
mail: ***
Kind Regards
Kevin Steeneveld.
Best regards,