LE
Lekganyane E
1 reviews | Active since Jan 2015
21 Jan 2016, 08:39
debt twice without communication
Mtn debited me twice without authorization. When I call in the agent said they unable to advise me of extra charges. I only missed one instalment and I was charged more without being education of such. I made a huge mistake by upgrading my contract with them as I was never educated of any hidden charges. I really want to get off these contract I can't<br> support a company that does not care about me. If possible I will ask cellc to buy my contract from them. They network is poor. ..airtime disappears when you call in no one's knows. Main concern is why debt twice without my authorisation or you informing me?
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MTN South Africa's replyOfficial
21 Jan 2016, 12:12Hello Lekganyane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were double debited on 2016-01-20 because the debit order for December 2015 returned unpaid. The invoice for December amounted to R 804.40 plus the Admin Returned Debit Order Fee of R11.40. The January invoice increased to R 976.40 for both lines because of the new package subscription for the line *** which is now R 395.70.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were double debited on 2016-01-20 because the debit order for December 2015 returned unpaid. The invoice for December amounted to R 804.40 plus the Admin Returned Debit Order Fee of R11.40. The January invoice increased to R 976.40 for both lines because of the new package subscription for the line *** which is now R 395.70.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Jan 2016, 12:12
Official
Hello Lekganyane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were double debited on 2016-01-20 because the debit order for December 2015 returned unpaid. The invoice for December amounted to R 804.40 plus the Admin Returned Debit Order Fee of R11.40. The January invoice increased to R 976.40 for both lines because of the new package subscription for the line *** which is now R 395.70.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that you were double debited on 2016-01-20 because the debit order for December 2015 returned unpaid. The invoice for December amounted to R 804.40 plus the Admin Returned Debit Order Fee of R11.40. The January invoice increased to R 976.40 for both lines because of the new package subscription for the line *** which is now R 395.70.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,