TDvD
Thomas Dion van Dalen
1 reviews | Active since Apr 2020
02 May 2025, 10:28
Debt order issues that MTN is incapable of resolving for months
My account BA*** debted on the 2nd of May without my permission. Went in MTN office at Heidelberg mall and spent 30 min wasting my time talking to an agent that could not help me or advise when my R450 would be credited to my savings account. A complete waste of time,normal excuse a complaint woukd be logged and I must just wait for the response. The answer is allways the Billing or Banking Dept and you cant speak to them directly.
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Replies (1)TDvD
Thomas Dion van Dalen's updateReviewer Update
03 May 2025, 12:37I changed payment method to Cash payment due to the fact that Mtn could not debt the correct amount,I have been paying via EFT for 6 months and my account is up to date.MTN claim I have agreed to a Debi check debt on the 2nd of May,this is not true.I am still waiting MTN to acknowledge my claim and pay back the R450
Today another R86.97 was debted against my savings account,this after I already lodged a complaint on the 1st incorrect debt order.I am schocked at poor service .
Today another R86.97 was debted against my savings account,this after I already lodged a complaint on the 1st incorrect debt order.I am schocked at poor service .
TDvD
Thomas Dion van Dalen's update03 May 2025, 12:37
Reviewer Update
I changed payment method to Cash payment due to the fact that Mtn could not debt the correct amount,I have been paying via EFT for 6 months and my account is up to date.MTN claim I have agreed to a Debi check debt on the 2nd of May,this is not true.I am still waiting MTN to acknowledge my claim and pay back the R450
Today another R86.97 was debted against my savings account,this after I already lodged a complaint on the 1st incorrect debt order.I am schocked at poor service .
Today another R86.97 was debted against my savings account,this after I already lodged a complaint on the 1st incorrect debt order.I am schocked at poor service .