Debt order dispute

Good day

I am very very disappointed in mtn service provider as my installment had to be debited on the 25 th of August as per usually and it did not I personally went to canal walk on the 5 of September 2020 to speak to a gentleman who's name is Anderson I asked him why my installment was not debited and he said that they are having a set back on the debit orders and advise me to call the call center which I did the 24 of August already a consultant logged a query and said she will give a reference number but gave me nothing so I called x 2 and still no query was logged we are in a pandemic I want mz installment must be reversed as I asked them to take half of my installment the end of September and the end of October including my full installment as usually I'm being told now today that I should call back Monday to find out if the query was logged the question is asked how can we brighten up your day if this is how you treat your loyal clients and families that should suffer then I'm done with mtn the worst customer journey ever I'm disgusted and to think I got no communication as per the above I spoke to x3 agents the reference number is *** I'm beyond angry please get back to me and return my funds contact details are *** please call me urgently