Debt Dispute

Dear Sir/Madam

I trust you are well

I had an MTN insurance from 2022 if I'm not mistaken and was payingthrough direct Debit for years, I called MTN insurance to cancel due to personal reasons and the person I got through only canceled Direct Debit not the insurance.

I am Fuming because I was checking my credit score only to find I have a debt under my name that I specifically stated I no longer need, insurance is taken by choice, in 3 months it should lapse not increase as if I'm owning then worse part I called to cancel, no communication was sent

I need this cleared as soon as possible

Thank you