Debitted for cancelled contract

<p>I have since the 2 November 2016 been trying to get my money back from MTN who was debiting me for a contrct that was cancelled via e-mail (with confirmation of cancellation). The first e-mail I recieved from MTN when I asked about my account being debitted and the return of the money the response was that the contract number has now been converted to a Pre-Paid number. I then asked how a cancelled contract being reverted to pre-paid returns the money wrongfully debited from my bank account. I have a total of 29 e-mails of me trying to get anything more than an automated response of '' we'll get back to you in 2 business days''. My account was debited 3 x *******ly and now MTN just does not care and keeps sending me their auto response.</p>