Debits without Billing
<p>Dear Sir,</p> <p> I have not received a billing statement from MTN since january this year. I have sent numerous emails and only get sms's apologising and promising to rectify. I have just waited 30 minutes on the 808 service line with no response. This is a business contract and i shudder to think what my customers woud say if i treated them in this manner. I am seriously considering changing to another service provider if this is not rectified urgently. Kind regards, Clive</p>
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MTN South Africa's replyOfficial
18 Oct 2016, 10:15Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you should receive your itemized billing going forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,
MTN South Africa's reply18 Oct 2016, 10:15
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you should receive your itemized billing going forward.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Ishie
Best regards,