FZ
Fortunate Z
1 reviews | Active since Jun 2015
08 Jun 2015, 12:20
Debits not collected and now service cut
We have a contract with Mtn from early last year and we chose the debit order option. All has been well until end March, our debit was collected and our services were cut. ever since then (3 months now) we have tried to call, log a complaint on their website (Thank you for your Complaint! MTN REQ:***), but not even once did we get a response.
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Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 10:53Hello FZungu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
MTN South Africa's reply15 Jun 2015, 10:53
Official
Hello FZungu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advise that your query has been escalated to the relevant department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***