1 reviews | Active since May 2016
Debits continue after contract was cancelled
<p>I have cancelled my MTN contract in December 2016 and to this day and month you debit my account. I have sent numerous emails requesting you to stop debitting my account. You agreed that it was your mistake and did not cancel the contract when I asked to do it and that you will correct the error. Nothing happened since and my emails are ignored.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,