Debits account when they want to - terrible customer service

Stay away from MTN! They treat their clients terribly. I have been a client for 20 years and they decided on a whim to change my debit order date from the last day of the month to the middle of the month. The contract I signed has been the last day of the month for 20 years and they now claim entitlement to my bank account whenever they want.

On 2 July I get cut off because my debit order was unpaid and previous month was also unpaid, just to find out that they never put the debit order through and never allocated my payment for the previous month on the system.

I was treated like I was at fault while I had to prove to them they were wrong. Not one sincere apology for the inconvenience I was sent an automated "apology".

On 17 July I get debited AGAIN and the response is the amount was due, no it was due on 31 July not 17 July.

The customer service is absolutley shocking, there is a no care attitude and a sentiment of not their problem. When you log a complaint they do not take any accountability and make it the clients fault.

Do yourself a favour and skip the frustration and just go to someone else.