NM
Nqobile M
1 reviews | Active since Sept 2019
26 Sept 2019, 18:50
Debiting without my permission
I agreed that I am going to pay mtn R830 balance for my contract this month of which I did. Now they debit another 830 on my account while I paid them directly from the shop. Last 2 months they couldn't debit money from my account now they just debited. I want my money back can they just reverse back the money they debited because I don't owe them and I did ask them to debit in advance. Can they reverse the money back to my account or else I terminate my contract this is madness now.
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MTN South Africa's replyOfficial
27 Sept 2019, 11:39Good day Nqobile
Thank you for taking time to raise your concerns with MTN Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly be advised the Account is still on Debit order so making cash payment does not cancel the debit order We only confirm after 3 days if the debit order was successful , the you can leave the money o your MTN account for next invoice it will take from the credit in your account. But if you want the money back please contact our customer care on 135 to log a refund with banking. Thank you Kind regardsZamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly be advised the Account is still on Debit order so making cash payment does not cancel the debit order We only confirm after 3 days if the debit order was successful , the you can leave the money o your MTN account for next invoice it will take from the credit in your account. But if you want the money back please contact our customer care on 135 to log a refund with banking. Thank you Kind regardsZamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply27 Sept 2019, 11:39
Official
Good day Nqobile
Thank you for taking time to raise your concerns with MTN Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly be advised the Account is still on Debit order so making cash payment does not cancel the debit order We only confirm after 3 days if the debit order was successful , the you can leave the money o your MTN account for next invoice it will take from the credit in your account. But if you want the money back please contact our customer care on 135 to log a refund with banking. Thank you Kind regardsZamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. Kindly be advised the Account is still on Debit order so making cash payment does not cancel the debit order We only confirm after 3 days if the debit order was successful , the you can leave the money o your MTN account for next invoice it will take from the credit in your account. But if you want the money back please contact our customer care on 135 to log a refund with banking. Thank you Kind regardsZamokuhle Ngubane
MTN
Best regards,