RS
Rashad S
1 reviews | Active since Jun 2017
30 Jun 2017, 15:37
debiting on the wrong debit date
<p>Good day, i requested numerous times for mtn to change my debit date they are still debiting me on the wrong date, i have called in, went in to MTN and email the manager with regards to my request still my query was not sorted out, they are still debiting when dont have money available, this affecting my credit score and costing me lots of bank charges, they have suspended my phone a few times i cannot use it, i have made manual payments to get it back on. </p>
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Replies (6)0
Replies (6)
MTN South Africa's replyOfficial
30 Jun 2017, 16:15Thank you for your post.
Kindly be advised that the debit date was changed to the 25th on the 16-6-2017.
The system reflected that your debit orders returned unpaid since the start of the contract.
Code 2: insufficient funds in the account
Code 30: payments stopped by account holder.
The account is placed on cash.
The account balance is now R 949.17.
Please make payment to the account for the line to be un-suspended, once the payment reflect you may contact the 808 call center to reactivate the debit order for you.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply30 Jun 2017, 16:15
Official
Thank you for your post.
Kindly be advised that the debit date was changed to the 25th on the 16-6-2017.
The system reflected that your debit orders returned unpaid since the start of the contract.
Code 2: insufficient funds in the account
Code 30: payments stopped by account holder.
The account is placed on cash.
The account balance is now R 949.17.
Please make payment to the account for the line to be un-suspended, once the payment reflect you may contact the 808 call center to reactivate the debit order for you.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
Best regards,
RS
Rashad S's updateReviewer Update
30 Jun 2017, 16:30Hi Alice, my problem is that i went in to MTN and called them to change my debit date which they did not do. this is the first feedback i got from MTN, this is going on from March 2017, i require a letter to explain to trans union that the bad credit i now have is not my fault, i have proof of requesting my debit to be changed.
RS
Rashad S's update30 Jun 2017, 16:30
Reviewer Update
Hi Alice, my problem is that i went in to MTN and called them to change my debit date which they did not do. this is the first feedback i got from MTN, this is going on from March 2017, i require a letter to explain to trans union that the bad credit i now have is not my fault, i have proof of requesting my debit to be changed.
RS
Rashad S's updateReviewer Update
30 Jun 2017, 16:31i need my bank charges also returned and my wifes bank chanrges to be refunded as we requested for MTN to use her banking account.
RS
Rashad S's update30 Jun 2017, 16:31
Reviewer Update
i need my bank charges also returned and my wifes bank chanrges to be refunded as we requested for MTN to use her banking account.
RS
Rashad S's updateReviewer Update
26 Jul 2017, 16:14Good day Alice my wifes banking account was not debit again, the 25th was yesterday, my phone is still suspended, i am still waiting for our bank charges and a letter explaining to trans union that the arears was not my fault, i need this urgently, please debit my wifes banking account for the arears, i need to use my phone or you need to take it back and stop debit my account.
RS
Rashad S's update26 Jul 2017, 16:14
Reviewer Update
Good day Alice my wifes banking account was not debit again, the 25th was yesterday, my phone is still suspended, i am still waiting for our bank charges and a letter explaining to trans union that the arears was not my fault, i need this urgently, please debit my wifes banking account for the arears, i need to use my phone or you need to take it back and stop debit my account.
RS
Rashad S's updateReviewer Update
27 Sept 2017, 16:21Good day, up until today, i have spoken to managers Narisha Harilal, sent emails to the legal department and spoken to consultants who has sent emails to the legal department on my behalf and i still have not received feedback, my wife's bank account has still not been debited on the 25th or debited at all, as i requested, from March 2017 i have not received any call or service from MTN to assist me with my query, this is by far the worst service i have ever experienced with MTN. I have paid and requested for my account to be activated and changed my debit date to the 25th and done everything MTN has asked me to do, my account is now handed over to the legal department, i don't know from when, i have not received a call, an sms, an email, or even a please call me to tell me my account has been handed over to the legal department, what is going on with the service from MTN, i do not want this contract any more i want MTN to take there phone back and cancel my contract immediately please.
RS
Rashad S's update27 Sept 2017, 16:21
Reviewer Update
Good day, up until today, i have spoken to managers Narisha Harilal, sent emails to the legal department and spoken to consultants who has sent emails to the legal department on my behalf and i still have not received feedback, my wife's bank account has still not been debited on the 25th or debited at all, as i requested, from March 2017 i have not received any call or service from MTN to assist me with my query, this is by far the worst service i have ever experienced with MTN. I have paid and requested for my account to be activated and changed my debit date to the 25th and done everything MTN has asked me to do, my account is now handed over to the legal department, i don't know from when, i have not received a call, an sms, an email, or even a please call me to tell me my account has been handed over to the legal department, what is going on with the service from MTN, i do not want this contract any more i want MTN to take there phone back and cancel my contract immediately please.
RS
Rashad S's updateReviewer Update
27 Sept 2017, 16:23my account is handed over to the legal department because MTN cannot, follow my request, this is not my fault, please help me, i dont want this contract anymore, thank you
RS
Rashad S's update27 Sept 2017, 16:23
Reviewer Update
my account is handed over to the legal department because MTN cannot, follow my request, this is not my fault, please help me, i dont want this contract anymore, thank you