SA
SHIEHAAM A
1 reviews | Active since Sept 2015
29 Sept 2015, 12:33
DEBITING MY BANK ACCOUNT WITH HUGE AMOUNTS
This is absolutely unacceptable. I have a contract number with MTN but I never used this sim card its still in my box as we just wanted the phone. we bought a prepaid sim to use for the phone. I have now been debited since July to end September for an amount of R2500 etc. and now they saying I have to wait 5 days for them to validate these amounts etc... MTN is the worse damn network provider and I will take my 2 accounts I have with them to away as well as my husbands 2 accounts.<br> <br> its ridiculous how they can take you money and not R200 and not be willing to help get it sorted ASAP!!!! I will take this matter further immediately.
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MTN South Africa's replyOfficial
30 Sept 2015, 12:48Hello Shiehaam1234,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer. I have checked on the system and it shows that this number *** is a data card and yes it's used for data since June. That is why you are billed for packet switched data calls , should you need more information kindly contact 808 from one of your contract phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer. I have checked on the system and it shows that this number *** is a data card and yes it's used for data since June. That is why you are billed for packet switched data calls , should you need more information kindly contact 808 from one of your contract phone.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply30 Sept 2015, 12:48
Official
Hello Shiehaam1234,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer. I have checked on the system and it shows that this number *** is a data card and yes it's used for data since June. That is why you are billed for packet switched data calls , should you need more information kindly contact 808 from one of your contract phone.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer. I have checked on the system and it shows that this number *** is a data card and yes it's used for data since June. That is why you are billed for packet switched data calls , should you need more information kindly contact 808 from one of your contract phone.
Warm Regards
Nompumelelo
REQ:***