VB
Vusi B
1 reviews | Active since Jan 2013
28 Oct 2015, 06:58
Debiting my account three times
What is happening there. How can my account be debited 3 times? My cheque account is now in a mess due to your incompetency. I need all the unpaid fees reversed. An apology letter. A letter that I will take to the bank
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Replies (1)
MTN South Africa's replyOfficial
28 Oct 2015, 19:38Hello vusibuthelezi,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records all the debit orders were requested for by you and security checks were done to verify that we were speaking to the Authorised person before these manual requests were processed. If you or your wife did not request for these, please let us know so we can put extra security measures on your MTN Account.
We sent you an email regarding this matter, kindly reply so we can make sure that such does not get repeated.
Kindly note that we have logged a request for a refund of the extra amount debited from your bank account.
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records all the debit orders were requested for by you and security checks were done to verify that we were speaking to the Authorised person before these manual requests were processed. If you or your wife did not request for these, please let us know so we can put extra security measures on your MTN Account.
We sent you an email regarding this matter, kindly reply so we can make sure that such does not get repeated.
Kindly note that we have logged a request for a refund of the extra amount debited from your bank account.
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply28 Oct 2015, 19:38
Official
Hello vusibuthelezi,
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records all the debit orders were requested for by you and security checks were done to verify that we were speaking to the Authorised person before these manual requests were processed. If you or your wife did not request for these, please let us know so we can put extra security measures on your MTN Account.
We sent you an email regarding this matter, kindly reply so we can make sure that such does not get repeated.
Kindly note that we have logged a request for a refund of the extra amount debited from your bank account.
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
According to our records all the debit orders were requested for by you and security checks were done to verify that we were speaking to the Authorised person before these manual requests were processed. If you or your wife did not request for these, please let us know so we can put extra security measures on your MTN Account.
We sent you an email regarding this matter, kindly reply so we can make sure that such does not get repeated.
Kindly note that we have logged a request for a refund of the extra amount debited from your bank account.
We would like to assure you that it is not our intention to displease you and would like to continue improving on our service delivery to you
Kind Regards
Itumeleng Rakoena
REQ:***