JW
Jaco W
1 reviews | Active since Jul 2013
14 Jun 2018, 14:42
Debiting my account and still handed over
I changed banks recently and subsequently updated my details with MTN, due to one of the debit orders that not go through. Once they had the new details, they billed me R1 819.80, which was for 3 months subscription.
Two months go by and no debit orders are made against my account. I then receive an SMS stating that my account is in arrears. I made contact with MTN, escalating the problem. Since then, they handed me over, offering me a settlement amount.
What on earth are you doing MTN? I am trying to engage and resolve the matter, but the only thing that seems to happen is you disconnecting your clients.
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Jaco W's updateReviewer Update
21 Aug 2018, 10:02Two months later and I am exactly where I started. I noticed AGAIN that the debit orders are not going off my account and when I phoned, just now to query it, I have been told that there is a "Legal status" against my account. Each time I phone, the problem seem to be at another call centre only to be cut-off after 30mins of holding and repeating the same sad story over and over again!
PLEASE can someone help me sort this out.
JW
Jaco W's update21 Aug 2018, 10:02
Reviewer Update
Two months later and I am exactly where I started. I noticed AGAIN that the debit orders are not going off my account and when I phoned, just now to query it, I have been told that there is a "Legal status" against my account. Each time I phone, the problem seem to be at another call centre only to be cut-off after 30mins of holding and repeating the same sad story over and over again!
PLEASE can someone help me sort this out.